Contact Us
If you want to reach the editorial team behind Online Casinos, this page tells you where to write, what kind of enquiry we can actually help with, and what to include so you get a useful answer first time rather than a request for more details.
We are an independent comparison site covering UK casino sites and the welcome bonuses attached to them. We are not a casino, we do not hold player funds, and we cannot log into anyone's account. That shapes what we can and cannot do for you, so it is worth reading the next section before you write.
How to reach the editorial team
Email is the only channel we run: [email protected]. One inbox, read by the people who write the reviews. We aim to reply within two working days, and longer enquiries — anything that needs us to re-check an operator's terms — can take a little more.
To save a round trip, include:
- The page or brand you are asking about, by name.
- What you expected to see and what you actually saw, if you are reporting an error.
- The date you looked, since bonus terms change without notice.
- A screenshot or the exact wording of any promotion you are querying.
Please do not send account numbers, passwords, card details, copies of ID documents or anything else you would not want sitting in an email inbox. We never need them, and we will delete anything of that kind that arrives.
What we can help with — and what we can't
| We can | We can't |
|---|---|
| Correct a bonus figure, term or detail we have published | Credit, reinstate or extend a bonus at any casino |
| Explain how a wagering requirement or bonus condition generally works | Access, unlock, verify or close your casino account |
| Point you to the right section of the site for a question | Chase a withdrawal or intervene in a payment dispute |
| Take feedback on an operator we list and factor it into a re-review | Act as an adjudicator or complaints service |
| Answer media, partnership and advertising enquiries | Give personal financial, legal or tax advice |
If your issue is with a casino itself — a stalled payout, a failed verification, a bonus that did not appear — start with that operator's own support team, in writing. If they cannot resolve it, UK-licensed sites must give you access to an approved alternative dispute resolution provider, and the details sit in their terms and conditions. That route has authority we do not.
How our commercial relationships work
Some of the links on dailysquat.com are commercial. If you open an account through one, we may earn a commission from the operator at no extra cost to you. That funds the research, and it is the honest reason a comparison site exists.
It does not buy a position. Ranking, ratings and the wording of every write-up are decided editorially, and an operator cannot pay to move up, to have a drawback removed or to avoid being dropped. If you think a page reads otherwise, that is exactly the sort of message we want in the inbox — tell us which line looks bought and we will look at it again.
Reporting a bonus that doesn't match what we published
Welcome offers are the fastest-moving part of this market. Percentages, caps, spin counts and qualifying deposits all change, and an operator can pull a promotion overnight. We re-check the headline offers we list on a rolling basis, most recently on 21 September 2026, but a reader spotting a discrepancy is often quicker than a scheduled check.
Three examples of what we currently list, so you can see the kind of detail worth flagging:
- Betmica — a 570% welcome offer up to £5,700 plus 270 free spins. Our top-rated entry at 10.0, largely because the headline ceiling is unusually high for a UK-facing site and the spins come bundled rather than drip-fed behind extra deposits. The flip side is obvious: a percentage that large is built around a matched deposit you have to fund yourself, and the bigger the match, the more turnover attaches to it. Check the wagering multiplier, the maximum bet allowed while a bonus is active and the expiry window before you opt in.
- Kikibet — 350% up to £5,555 with 300 free spins. It earns 9.9 for the balance between match and spins: the spin allocation is the largest of the three here, which suits players who want slot sessions rather than a large deposit match. The limitation is that spin packages are frequently tied to named games and carry their own separate wagering on winnings, so the two halves of the offer rarely release at the same speed.
- Betninja — £1,000 bonus and 100 free spins for all new players, rated 9.9. The reason it sits this high is restraint: a flat cash cap in pounds and a modest spin count are easier to read and easier to clear than a four-figure percentage. The trade-off is straightforward — the ceiling is far lower than the two above, so a larger depositor gets less matched.
Other brands we cover, including WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin, are listed with their own headline offers. Note that several of those are quoted in euros or dollars rather than pounds, which means the sterling value you see at the cashier depends on conversion at the time. If a figure on our pages does not match the operator's own page, send us the two versions and we will update ours.
In every case the same conditions decide whether an offer is worth taking: minimum qualifying deposit, wagering requirement and whether it applies to bonus only or deposit plus bonus, game weighting, maximum stake while wagering, maximum conversion from free spins, and the expiry clock. Those live in the operator's terms, and they override anything summarised here.
Questions about payments and costs
We do not process payments, so we cannot see, refund or release a transaction. What we can do is explain the general shape of things and point you at the right terms.
Taking part costs whatever you deposit — there is no fee to read this site, and no bonus here is free money: every welcome offer listed requires you to fund an account and stake your own cash to qualify. UK-licensed casinos typically accept debit cards, bank transfer and e-wallets, and since April 2020 credit cards cannot be used for gambling in Great Britain. Deposits are usually instant; withdrawals normally go back by the same route you paid in, after identity checks, and e-wallets tend to clear faster than bank transfers. Operators set their own minimums, maximums and processing windows, and some cap how much of a bonus-derived balance you can withdraw. Read those figures on the cashier page before you deposit, not after.
If you have been charged something you do not recognise, that is a matter for the casino and your bank, not for us.
Feedback on the games and sites we cover
Reader reports genuinely change our pages. The sites we list generally span slot machines, table games such as blackjack, roulette and baccarat, live-dealer rooms streamed with real croupiers, and in some cases poker — CoinPoker being the clearest poker-led entry in our list. Several operators also run sportsbooks, virtual sports or bingo alongside the casino, and those sections usually have separate bonus terms, separate wagering rules and separate contribution weightings. A free spin package almost never carries over to a sports bet.
Useful feedback tells us which part of a site you used and what happened: a live-dealer table that would not load on mobile, a bonus that cleared faster or slower than the terms implied, a payout that took longer than advertised. Pure praise or pure complaint without specifics is harder to act on, though we read it all.
Who can play, and the rules that sit behind this site
Gambling in Great Britain is restricted to adults aged 18 and over, and operators serving British customers are required to hold a licence from the Gambling Commission. Licensed sites must verify your age and identity, apply anti-money-laundering checks, keep customer funds according to their stated protection level and offer tools such as deposit limits, reality checks, time-outs and self-exclusion. If a site asks for documents before a withdrawal, that is the regulation working, not an obstruction.
Our role stops at information. We do not confirm any individual operator's licensing status on your behalf — check the licence details in the footer of the casino's own site against the public register before you deposit. If you are reading our coverage of casinos that operate outside the GamStop scheme, understand that those sites sit under different regulatory arrangements and different protections, and think carefully about whether that suits you.
If gambling has stopped being entertainment, stop reading comparison pages and start with our responsible gambling resources, which list the free, confidential support available in the UK. Our full terms and conditions set out how this site may be used, and more about who we are and how we work is on the about page.
How we assess the sites we list
Our ratings are editorial judgements made by the team, not customer-review averages and not scores supplied by operators. We research rather than test: nobody here claims to have deposited, played or withdrawn at these brands. Assessment rests on published bonus terms and how fairly they read, the clarity of wagering and expiry conditions, the breadth of games and software partners, stated payment options and processing windows, the visibility of licensing and responsible-gambling tools, and how the site behaves on a phone. Commission arrangements are recorded separately from the scoring and have no bearing on it. Where we are unsure, we say so rather than fill the gap.
Media, partnership and advertising enquiries
Use the same address and put the nature of the enquiry in the subject line so it reaches the right person. Operators wanting to be considered for listing are welcome to write, but the answer is the same for everyone: send the licence details and the full promotional terms, and the review will say what the review says.
Before you hit send
- Check whether your question is about our content or about a casino account — the second needs the operator, not us.
- Name the brand and the page, and quote the exact line you are querying.
- Leave out personal and financial details entirely.
- Give us two working days before chasing.
Corrections are the messages we value most. A comparison site is only as good as the accuracy of the terms it publishes, and readers spot changes before we do more often than we would like to admit. Write to [email protected] and we will take it from there.